Privacy Policy

This Privacy Policy explains how A Big Candy Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or take part in casino activities. It also explains the choices available to you regarding your information, cookies and marketing communications.

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Information we may collect

To provide an online casino service, A Big Candy Casino may need to collect information about you and your use of the website. The information collected depends on the services you use, the actions you take and the information required for account administration, player safety, fraud prevention and legal compliance. We aim to collect information that is relevant to these purposes and to handle it in a fair and transparent way.

Quick links

Account and contact information

When you register or contact the site, information may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. We may also record your preferences, account settings, responsible gambling selections, support requests and other information you choose to provide. This information helps us create and administer your account, communicate with you, provide customer support and help maintain a safe playing environment.

Verification information

Where verification is required, we may request documents or information used to confirm your identity, age, location, payment ownership or source of funds. This may include identity documents, proof of address, payment verification details and information obtained during checks. Verification information is used to help prevent underage play, account misuse, identity theft, money laundering, fraud and other prohibited activity. You should only provide documents through the approved account or support process.

Payment and transaction information

We may record deposits, withdrawals, bets, wins, losses, bonuses or other account activity, together with relevant payment details and transaction references. Payment information may be processed through specialist payment providers. We do not need to retain every sensitive payment detail in the same form in which it is submitted, but transaction records may be retained to operate your account, answer questions, investigate disputes, detect unusual activity and meet legal or financial record-keeping obligations.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, screen settings, language, time zone, referring website, pages viewed, dates and times of access, game or account interactions and general website performance information. This information helps with security, troubleshooting, analytics, service improvement and the delivery of a consistent website experience.

Information from other sources

In some circumstances, information may be received from payment providers, verification services, fraud prevention services, technology providers or other parties involved in operating the website. We may also receive information when you communicate with customer support or when you make a privacy, account or responsible gambling request. We expect information obtained from these sources to be relevant to the purpose for which it is used.

How information is used and shared

Personal information may be used for the following general purposes. The exact information used will depend on the activity and the circumstances.

To register, maintain and administer your player account.
To process deposits, withdrawals and other account transactions.
To verify your identity, age, location and payment details where required.
To perform anti-fraud, anti-money laundering, security and risk checks.
To provide games, website features, account services and customer support.
To respond to questions, complaints, disputes and requests for information.
To monitor website performance, diagnose technical problems and improve the user experience.
To identify prohibited, unusual or potentially harmful activity and protect players and the website.
To send service messages about your account, transactions, security, verification or important changes.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a valid preference for receiving them.
To meet applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping requirements.
To establish, exercise or defend legal rights and to respond to lawful requests.

Service providers and disclosures

Information may be shared with carefully selected providers that help operate the website and provide services. These may include payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, customer support systems, analytics providers, security services and professional advisers. Such providers should receive information only when it is relevant to the services they perform, and they may be expected to protect it and use it only for authorised purposes.

Information may also be disclosed where necessary to protect the security of the website, prevent fraud or other unlawful conduct, investigate suspected breaches of account terms, protect players or other people, or comply with a lawful obligation or request. If the business or part of its operations changes ownership or structure, personal information may be transferred as part of that change, subject to appropriate handling requirements.

Some providers may process information in a country other than Australia. Where this occurs, reasonable steps should be taken to protect personal information and to require appropriate security and confidentiality. By using the website and providing information, you acknowledge that information may be handled by service providers involved in delivering the online casino service.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file placed on your device that can help remember settings, maintain a session, support account functions, measure website use, improve performance and assist with security. Some cookies are necessary for the website to work properly, while others may help us understand how visitors use the site or present more relevant communications.

You can manage or delete cookies through your browser settings. You may also be able to block certain types of cookies. If you disable cookies, some account, navigation or website functions may not work as intended. Cookie choices made in one browser or device may not apply to another browser or device.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures, staff guidance and controls for service providers. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised access.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, customer support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate removal of every record. Information may need to be retained where it is necessary to comply with a legal obligation, prevent fraud, resolve a dispute, protect the website or establish, exercise or defend legal rights.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, contact support@abigcandy-casino.fun. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. For account security, we may need to verify your identity before providing information, making a correction, deleting information or carrying out another request. We may also need to ask for additional details if a request is unclear.

Access: ask for a copy of, or information about, the personal data held about you, subject to applicable exceptions.
Correction: tell us which information is incorrect, incomplete or out of date and ask for it to be corrected.
Deletion: ask for personal data to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw your consent to promotional emails or other direct marketing by following an available unsubscribe option or contacting support@abigcandy-casino.fun.

Withdrawing marketing consent will not usually stop essential service communications. We may still send messages needed to operate your account, process transactions, complete verification, maintain security, respond to support requests or tell you about important changes. If you have more than one account, email address or communication preference, you may need to identify each one in your request.

Limits and responses

Privacy rights are subject to applicable exceptions. For example, we may be unable to provide, change or delete information where doing so would affect the rights of another person, compromise security or fraud controls, interfere with an investigation, or conflict with a legal record-keeping requirement. If information cannot be deleted, we will aim to explain the reason in general terms. Requests will be considered and handled within a reasonable period, subject to the nature and complexity of the request.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated publication or effective date. You should review this page periodically, particularly before continuing to use the website after a significant change.